WEB STORE POLICIES

Best Price Guarantee

We are committed to offering our customers the best possible price available. If you find a lower publicly available price anywhere in Canada for the exact same item we'll match it and give you an additional 5% discount. 

 

Free Shipping on orders over $50

All orders within Canada over $50 will receive free shipping. Some restrictions may apply. Items on sale and certain over sized goods such as snowboards, skis and longboards are not eligible for free shipping.

 

Shipping policy

Orders will be sent out on weekdays only and may take up to 2 business days after order reception to be expedited. If for any reason a further delay is necessary, Performance will contact the customer to advise.

 

International delivery

All International sales inquiries must be sent by email to info@prfo.com

 

On line store pricing policy

Prices displayed on our webstore may not be applied to items in our physical store and vise versa. Prices may vary and are subject to change without notice.

 

Product availability

Our products displayed online are not necessarily a true representation of products carried in our physical store. Please call us if you can not find what you were looking for at (855) 769-8182. It is possible that an item becomes unavailable while expediting your order. In the case of this happening, we will reimburse your purchase immediately. The availability of products shown on our web store is subject to change without notice.

 

Accepted payment methods

We accept the following payment methods, Visa, Mastercard, American Express and Paypal.

 

Taxes

All purchases made on www.prfo.com will be taxed at the provincial tax rate related to the address of the delivered merchandise.

 

Warranty policy

The products sold on www.prfo.com are covered by their manufactures warranty. Performance will handle inquiries for damaged or defective goods during this warranty period on your behalf. To send back a defective item, you must request a Return Authorization # or (RA#) this can be done by sending us a email at info@prfo.com. The RA# given will be valid for 30 business days, after this date the return will be voided.

 

Returns

You may return a unused product within 30 days following the delivery. The customer is responsible for the shipping and handling fees associated to the returned product, except when a mistake was made on our end such as shipping out the wrong color or size. 12$ will be deducted from your return/refund in order to cover the cost of the shipping back to us.

To initiate a return follow these 3 easy steps :

1. Request a return by writing us at info@prfo.com

2. We will set up a return label for you.

3. Print the return label, pack your item back in the box and drop the parcel off at any Canada Post office.

 

Exchanges

Products can not be exchanged in a traditional sense. Instead, we offer refunds for products that are returned within 30 days and encourage the customer to immediately place a new order for the desired replacement item. This speeds up the process considerably for the customer and simplifies billing of the correct products. Please contact us at info@prfo.com for all exchange related enquiries.

 

Security

www.prfo.com uses industry standard 128 bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

 

Privacy

All information transferred to us is strictly confidential. We will not share this information with exterior sources.