Web Store Policies

 

Best price guarantee

We are committed to offering our customers the best possible price available. If you find a lower publicly available price anywhere in Canada for the exact same item we'll match it and give you an additional 5% discount. 

 

Customer service hours

Our customer service representatives are available Monday to Friday from 10am to 6pm eastern time. All website related inquiries should be sent to info@prfo.com. Please allow up to 24 hours for one of our specialists to get back to you. You can also reach us during business hours on our toll free number: (855) 769-8182

 

Free shipping on orders over $50 in Canada

Orders within Canada over $50 will receive free shipping. The $50 amount must be met before applicable taxes. Some restrictions may apply. Items on sale and certain over sized goods such as snowboards, skis and longboards may be not eligible for free shipping.

 

USA & international shipping

All orders originating from the USA or Internationally will have competitive shipping rates calculated automatically for you at the checkout process. Rates are determined by the size & weight of the items on your order. 

 

Shipping timeframe & policy

Orders will be sent out on weekdays only, and may take up to 2 business days after order reception to be expedited. If for any reason a further delay is necessary, we will contact the customer to advise.

 

On line store pricing policy

Prices displayed on our webstore may not be applied to items in our physical store and vise versa. Prices may vary and are subject to change without notice.

 

Product availability

Our products displayed online are not necessarily a true representation of products carried in our physical store. Please call us if you can not find what you were looking for at (855) 769-8182. It is possible that an item becomes unavailable while expediting your order. In the case of this happening, we will reimburse your purchase immediately. The availability of products shown on our web store is subject to change without notice.

 

Accepted payment methods

We accept the following payment methods, Visa, Mastercard, American Express and Paypal.

 

Taxes

All purchases made on www.prfo.com will be taxed at the provincial tax rate related to the address of the delivered merchandise.

 

Warranty policy

The products sold on www.prfo.com are covered by their manufactures warranty. Performance will handle inquiries for damaged or defective goods during this warranty period on your behalf. To send back a defective item, you must request a Return Authorization # or (RA#) this can be done by sending us a email at info@prfo.com. The RA# given will be valid for 30 business days, after this date the return will be voided.

 

Returns

You may return a unused product within 30 days following the delivery. The customer is responsible for the shipping and handling fees associated to the returned product, except when a mistake was made on our end such as shipping out the wrong color or size.

To initiate a return follow these 2 easy steps :

1. Request a return by writing us at info@prfo.com. Performance Sports will supply you with a prepaid return label, 

2. Print the return label, pack your item back in the box and drop the parcel off at any Canada Post office. Once the returned package is received refund procedures can be initiated. 12$ will be deducted from your return/refund in order to cover the cost of the shipping label back to us.

 

Refunds

To be eligible for a refund your item must be returned within 30 days of the original order. Items must unused and have all original tags and packaging intact

 

Exchanges

Products can not be exchanged in a traditional sense. Instead, we offer refunds for products that are returned within 30 days and encourage the customer to immediately place a new order for the desired replacement item. This speeds up the process considerably for the customer and simplifies billing of the correct products. Please contact us at info@prfo.com for all exchange related inquiries.

 

Security

www.prfo.com uses industry standard 128 bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

 

Privacy

All information transferred to us is strictly confidential. We will not share this information with exterior sources.