Help Center

Customer service hours
Our customer service representatives are available Monday to Friday from 10 am to 5 pm Eastern Standard Time. All website related inquiries should be sent to: info@prfo.com

Please allow up to 1 full business day before one of our specialists gets back to you. Please note that our customer service hours may fluctuate during Canadian national holidays.


Personalized gear advice
For one on one gear advise please contact our support team at info@prfo.com to book a one on one phone call with one of our gear experts.

Best price guarantee
We are committed to offering our customers the best possible price available. If you find a lower advertised online price (Difference must be 1$ or more) anywhere in Canada we'll match it and give you an additional 5% discount. Certain exclusions may apply.

The price match must be for the identical item, size, color and model year. The exact product must also be available online from both the competitor's website and our website at the moment our support team runs the price match verification, which can take up to 2 business days to process.

If the product is no longer available at www.prfo.com or at the competitor's website we will not be able to honor the price match. The advertised price must not be a violation of the manufacturer's (MAP) Minimum Advertised Price policy.

The price match is only valid for comparison across other authorized Canadian dealers. We will not price match liquidators operating on marketplaces such as eBay or Amazon.


Sales & Price adjustments
If an item you purchased on our website is displayed at a lower price within 14 days of the original purchase, you may contact us to request a price adjustment.

To be eligible for a price adjustment, the product(s) that you are requesting an adjustment for must be the exact same color and size and must not be sold out at the time of the price adjustment request.

The difference between the two prices will be given back to you as a store credit valid for 1 year after creation.


Online store pricing policy
Prices displayed on our website may not necessarily reflect the exact prices of products in our physical store and vice versa. Prices may vary and are subject to change without notice.


Sign-up coupon exclusions
Sign-up coupons are valid on regular priced products only.

Other product types that are excluded are bicycles, electric bicycles, splitboards, splitboard bindings, splitboard boots, splitboard accessories, touring skis, touring ski boots, touring bindings, climbing skins, trekking poles, school uniforms.

The following brands are also excluded from this promotion, Blundstone, Fjallraven, Glerups, Jones, Osprey, Thule.

Free Shipping on all orders
Orders within Canada over $50 will receive free standard shipping. The $50 amount must be calculated before applicable taxes and after applicable discounts or coupon codes.

Shipping fees do not count towards the $50 threshold. For example, if an item is $44.99 + tax and has a $15 shipping fee, it is not eligible for free shipping.

Some restrictions may apply. Items on sale and certain over-sized goods such as snowboards, skis, and long-boards may be not eligible for free shipping. Bicycles are not eligible for shipping and must be picked up in-store.


Shipping time-frame
Orders are packed and shipped out on weekdays only. Depending on shipping & delivery-truck cut off hours, It can take up to 2 business days after the initial order reception to fulfill and ship out your order.

Once the order is fulfilled a tracking confirmation will be sent to you by email. If for any reason a further delay is necessary, we will contact the customer to advise.


Tracking & Delivery
Please follow the tracking notification email for constant updates on your order's delivery status.

Please note that often times a Canada Post tracking status of ''Delivered'' means a delivery notice card may have been left in lieu of the package for safer delivery & pick-up.


Undeliverable orders
It is the customer's responsibility to ensure that the shipping address entered during checkout is complete and accurate. Please add suite and appartment numbers when necessary.

If a package is undeliverable due to missing information, or incorrect address, the package will get sent back to our facilities and may incur a restocking fee in the amount of the return shipping cost.


USA shipping
All orders originating from the USA will have competitive shipping rates calculated automatically for you at the checkout process.

Rates are determined by the size & weight of the items on your order. Please note that duties & taxes may be added to your order by local authorities upon delivery.

We ask that you look into your local tax and duty laws before placing an order to better estimate any potential surcharges or duties.

Returns for Canadian customers
Returns are super easy! You may return your product(s) within 60 days following the delivery.

Only unused products with original tags and packaging will be eligible for refunds. Any tape that is applied directly to shoe boxes or products will void the return. Undergarments are final sale products and cannot be returned.

You may use the shipping company of your choice to send back your order to:

PRFO Sports
1509 boul. Michèle-Bohec - Unit #109
Blainville, Quebec
J7C 3V6
Canada


Steps for a $12 Canada Post return label
In order to facilitate the return, we also offer the option to use our pre-paid return label link below. Please note that if this option is chosen $12 will be deducted per label created from your refund to cover the cost of the label.

Note that these fees are not applied if you are returning items with another carrier at your expense, if you are paying directly at the Canada Post counter or if you come into our retail store to process the return.


1.
Pack your item(s) back in the shipping box


2.
Click on the return label link below to fill out and print your return label. If you do not have a printer, you can show this return ID number: PR690836with a Canada Post agent at the post office.

Click Here: Canada Post return label


3.
Drop the parcel off at the nearest Canada Post office. Once the returned package is received it can take up to 10 business days to process the return and at which time a status update will be sent out to you.


Steps for International returns

We are not able to provide international return labels. If you are trying to return an item from the United States, please use the shipping company of your choice and send the return to:


PRFO Sports

1509 boul. Michèle-Bohec - Unit #109
Blainville, Quebec
J7C 3V6
Canada

Refund policy
To be eligible for a refund your item must be returned within 60 days of the original order. Items must be new, unused and have all original tags and packaging intact to be considered for a refund. Only the products + their applicable taxes are eligible for refund. Shipping fees for the initial delivery of the order or upgrades in shipping services are not eligible for refunds. Undergarments are final sales and not eligible for returns.

Once the return is received at our facilities, processing time can take up to 10 business days. As soon as the return has been completed on our end we will send you an email notification


Exchanges
Products cannot be exchanged in the traditional sense. Instead, we offer refunds for products that are returned within 60 days and advise the customer to immediately place a new order for the replacement item. This speeds up the process considerably for the customer and makes the billing easier to follow and understand.

Sezzle is a payment solution that gives you the freedom to buy now and pay later - with no interest!

When you complete a purchase with Sezzle, we will process your order just like you paid in full, but you will have only paid a fraction of the cost.

Sezzle is available for purchases of $2500 and under.

How does it work?
Select Sezzle as your payment method during checkout.
New Sezzle customers will need to create a Sezzle account, returning Sezzle customers will need to login.

Sezzle will do a soft credit check for approval of the transaction.
As little as 25% is due at the time of the purchase, with the remaining amount spread out over equal installments (typically three), each two weeks apart.

Sezzle automates the remaining payments through whichever payment method is on file.

No interest or processing fees are charged to you - as long as you pay everything off on time, you only pay for what you ordered!

Does Sezzle hurt my credit score?
Sezzle will not have an impact on your credit - they do not perform hard credit checks. Instead, they perform "soft checks" by reviewing your credit score as part of their risk check.

Is Sezzle secure?
Your security is of utmost importance to Sezzle. They undergo quarterly scans and yearly audits to ensure your data is safely stored in their systems – and to maintain compliance at the highest level in the Payment Card Industry (PCI): PCI Level 1.

Who can use Sezzle?
To use Sezzle, you must be 18 years or older* and have a valid phone number based out of either the United States or Canada.

You will also need to have an email address as well as a payment method ready at checkout - Sezzle accepts all major debit and credit cards, and you can also link a bank account directly.

At this time, prepaid cards are not able to be used to place orders, but you can use them to pay off existing orders.

How do I sign up for Sezzle?
You can either sign up and get your account set up directly through the Sezzle website, or you can sign up as you check out on our site! Either option will walk you through the same signup process.

To get signed up, you will need to have a working phone number based out of the US or Canada, as well as a payment method (debit/credit card or bank account) to link to your account.


Why was my order not approved?
Sezzle tries to offer all applicants a simple payment plan to be able to approve every order.

Their system assesses every order individually, taking into account your available funds, outstanding orders, and the total cost of the order you’re trying to place. If you’re not approved for any reason, They’ll notify you right away.

Here are a few reasons you may have been denied:
Insufficient funds. Typically, Sezzle checks to make sure you have at least 25% of the total order cost available at the time you place an order.

Too new to Sezzle. The longer you use Sezzle, the better your chances of getting approved. Usually, we’re less restrictive after the first six weeks.

Outstanding balance(s). The amount you owe on previous orders and the number of open orders on your account both impact your chances of being approved by Sezzle. Paying off your outstanding balances can improve your chances of getting approved.

Order value. Reducing the total cost of your order, or splitting it into two or three smaller transactions, can improve your chances of getting approved.

Payments linked to your account. Adding another debit or credit card to your Sezzle account helps us understand your repayment ability, which can help get you approved.

Keep in mind: Just because you’re not approved today, doesn’t mean you won’t be tomorrow. Every order is unique – so keep using Sezzle!


PayBright is a financing solution that allows you to pay between 6 and 60 months to help with those larger purchases. PayBright offers the highest approval rates in Canada along with easy and automatic payments.

Who can use PayBright?
You must be the age of majority of the province or territory you reside in, and must have a valid history of credit in Canada.

How do I sign up for PayBright?
For all e-commerce transactions, the application is integrated into the checkout process on the our website. Simply select PayBright as your payment method when you checkout and fill out our quick application for an instant decision.

Does PayBright check my credit?
It depends! PayBright does an instant credit check with a bureau (such as Equifax or TransUnion) if you are paying in Equal Monthly Payments or if you are using a PayBright Virtual Card.

Interest Rates
The cost of the payment plans ranges between 0% and 29.95% APR (Annual Percentage Rate).

Processing Fees
Some of PayBrights plans include a small monthly processing fee with each payment..

Cost of Borrowing
Your total cost of borrowing equals the total interest and processing fees that will be paid over the term of the loan. This amount will be lower if you've received a partial refund or made any extra payments toward your loan.

PayBright seeks to have the highest standards of transparency so that charges are always fully clear to you. The exact APR/total cost of borrowing that applies to your purchase will be calculated and shown to you before you finalize any transaction.

Do I need to have a Canadian mobile number?
Yes, you need a Canadian mobile number to purchase with PayBright. This is how they protect your identity and verify that it's really you.

Have a new phone number?
Your phone number is a key identifier within your PayBright account, and it helps them assign your spending limit when you select PayBright at checkout. If you've changed your number, they will need sufficient proof of this change before they can update the new number in your PayBright account.

Can I increase my spending limit?
While PayBright is not able to increase your spending limit, the automated method is designed to assign the highest spending limit possible, so that you are covered in case you wanted to add an extra thing or two!

Why was I declined for a payment plan?
We're sorry that Paybright couldn't approve you for a payment plan at this time. The decision is based on several factors. Here are a few possible reasons:

PayBright couldn't gather sufficient credit information from the credit bureau to make a decision.

Your credit information didn't allow them to provide an approval

Your existing PayBright spending limit is less than the minimum purchase amount set by PRFO Sports.

History of late or unsuccessful payments

Warranty on products we carry
The products sold on www.prfo.com are covered by their manufactures warranty. PRFO Sports will handle inquiries for damaged or defective goods during this warranty period on your behalf.

To initiate a warranty claim please contact us at info@prfo.com

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.prfo.com (the “Site”)

Information we collect
When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. We collect device information using the following technologies:

Cookies
Are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

Log files
tTack actions occurring on the Site, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

Web beacons
“tags”, and “pixels” are electronic files used to record information about how you browse the site.

Additionally when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “personal information” in this privacy policy, we are talking both about device Information and order information.

How do we use the information?
We use the order Information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to communicate with you, screen our orders for potential risk or fraud or when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns.

Sharing of information
We share your Personal Information with third parties to help us use your personal information, as described above. For example, we use Shopify to power our online store, you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral advertising
As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

Do not track
Please note that we do not alter our site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data Retention
When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@prfo.com