Help Center

Customer service hours
Our customer service representatives are available Monday to Friday from 10 am to 5 pm Eastern Standard Time. All website related inquiries should be sent to:

Please allow up to 1 full business day before one of our specialists gets back to you. Please note that our customer service hours may fluctuate during Canadian national holidays. 

Personalized gear advice
For one on one gear advise please contact our support team at to book a one on one phone call with one of our gear experts.

Best price guarantee
We are committed to offering our customers the best possible price available. If you find a lower advertised online price (Difference must be 1$ or more) anywhere in Canada we'll match it and give you an additional 5% discount. Certain exclusions may apply.

The price match must be for the identical item, size, color and model year. The exact product must also be available online from both the competitor's website and our website. If the product is no longer available at we will not be able to honor the price match. The advertised price must not be a violation of the manufacturer's (MAP) Minimum Advertised Price policy.

The price match is only valid for comparison across other authorized Canadian dealers. We will not price match liquidators operating on marketplaces such as eBay or Amazon.

Sales & Price adjustments
If an item you purchased on our website is displayed at a lower price within 14 days of the original purchase, you may contact us for a price adjustment.

The difference between the two prices will be given back to you as a store credit. Some exclusions apply.

Online store pricing policy
Prices displayed on our website may not necessarily reflect the exact prices of products in our physical store and vice versa. Prices may vary and are subject to change without notice.

Sign-up coupon exclusions
Sign-up coupons are valid on regular priced products only.

Other product types that are excluded are bicycles, electric bicycles, splitboards, splitboard bindings, splitboard boots, splitboard accessories, touring skis, touring ski boots, touring bindings, climbing skins, trekking poles, school uniforms.

The following brands are also excluded from this promotion, Blundstone, Fjallraven, Glerups, Jones, Osprey, Thule.

Free Shipping on all orders  
Orders within Canada over $50 will receive free standard shipping. The $50 amount must be calculated before applicable taxes and after applicable discounts or coupon codes.

Shipping fees do not count towards the $50 threshold. For example, if an item is $44.99 + tax and has a $15 shipping fee, it is not eligible for free shipping.

Some restrictions may apply. Items on sale and certain over-sized goods such as snowboards, skis, and long-boards may be not eligible for free shipping. Bicycles are not eligible for shipping and must be picked up in-store.

Shipping time-frame 
Orders are packed and shipped out on weekdays only. Depending on shipping & delivery-truck cut off hours, It can take up to 2 business days after the initial order reception to fulfill and ship out your order. 

Once the order is fulfilled a tracking confirmation will be sent to you by email. If for any reason a further delay is necessary, we will contact the customer to advise. 

Tracking & Delivery
Please follow the tracking notification email for constant updates on your order's delivery  status.

Please note that often times a Canada Post tracking status of ''Delivered'' means a delivery notice card may have been left in lieu of the package for safer delivery & pick-up. 

Undeliverable orders
It is the customer's responsibility to ensure that the shipping address entered during checkout is complete and accurate. Please add suite and appartment numbers when necessary. 

If a package is undeliverable due to missing information, or incorrect address, the package will get sent back to our facilities and may incur a restocking fee in the amount of the return shipping cost. 

USA shipping
All orders originating from the USA will have competitive shipping rates calculated automatically for you at the checkout process.

Rates are determined by the size & weight of the items on your order. Please note that duties & taxes may be added to your order by local authorities upon delivery.

We ask that you look into your local tax and duty laws before placing an order to better estimate any potential surcharges or duties. 

Returns for Canadian customers
Returns are super easy! You may return your product(s) within 60 days following the delivery. Only unused products with original tags and packaging will be eligible for refunds. Any tape that is applied directly to shoe boxes or products will void the return. 

You may use the shipping company of your choice to send back your order to:

PRFO Sports
333 Principale
St-Sauveur, Qc
J0R 1R0

Steps for a $12 Canada Post return label
In order to facilitate the return, we also offer the option to use our pre-paid return label link below. Please note that if this option is chosen $12 will be deducted per label created from your refund to cover the cost of the label. 

Note that these fees are not applied if you are returning items with another carrier at your expense, if you are paying directly at the Canada Post counter or if you come into our retail store to process the return.

Pack your item(s) back in the shipping box 

Click on the return label link below to fill out and print your return label. If you do not have a printer, you can show this return ID number: PR690836 with a Canada Post agent at the post office.
Click Here: Canada Post return label

Drop the parcel off at the nearest Canada Post office. Once the returned package is received it can take up to 10 business days to process the return and at which time a status update will be sent out to you. 

Steps for International returns

We are not able to provide international return labels. If you are trying to return an item from the United States, please use the shipping company of your choice and send the return to:

PRFO Sports
333 Principale
St-Sauveur, Qc
J0R 1R0

Refund policy
To be eligible for a refund your item must be returned within 60 days of the original order. Items must be new, unused and have all original tags and packaging intact to be considered for a refund. Only the products + their applicable taxes are eligible for refund. Shipping fees for the initial delivery of the order or upgrades in shipping services are not eligible for refunds. Swimwear and liquidation items are also not eligible for refunds. Once the return is received at our facilities, processing time can take up to 10 business days. As soon as the return has been completed on our end we will send  you an email notification

Products cannot be exchanged in the traditional sense. Instead, we offer refunds for products that are returned within 60 days and advise the customer to immediately place a new order for the replacement item. This speeds up the process considerably for the customer and makes the billing easier to follow and understand. 

Warranty on products we carry
The products sold on are covered by their manufactures warranty. PRFO Sports will handle inquiries for damaged or defective goods during this warranty period on your behalf.

To initiate a warranty claim please contact us at

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”)

Information we collect
When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. We collect device information using the following technologies:

Are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

Log files
tTack actions occurring on the Site, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

Web beacons
“tags”, and “pixels” are electronic files used to record information about how you browse the site.

Additionally when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “personal information” in this privacy policy, we are talking both about device Information and order information.

How do we use the information?
We use the order Information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to communicate with you, screen our orders for potential risk or fraud or when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns.

Sharing of information
We share your Personal Information with third parties to help us use your personal information, as described above. For example, we use Shopify to power our online store, you can read more about how Shopify uses your Personal Information here:

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your personal Information here: You can also opt-out of Google Analytics here:

Finally, we may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral advertising
As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by using the links below:
- Facebook:
- Google:
- Bing: us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

Do not track
Please note that we do not alter our site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data Retention
When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at